Position
Are you passionate about driving omni-channel orchestration
and maximizing multi-channel engagement? Do you have experience in
developing non-personal or digital channel strategies? We are
looking for a Multi-Channel Engagement (MCE) Manager to join our
Customer Engagement Unit at Novo Nordisk. If you are ready to make
an impact on our business and drive meaningful engagement with our
customers, read on and apply today for a life-changing career.
About the department
You will join the Customer Engagement Unit at Novo Nordisk
who is devoted in building and maintaining relationships with
healthcare professionals, institutions, and customers. Their focus
involves understanding customer needs, providing educational
support, and ensuring the effective delivery of products and
services. The unit also collaborates across various departments to
align strategies and initiatives, ultimately aiming to enhance
customer satisfaction and drive positive health outcomes.
The position
This role will lead the omni-channel orchestration in the
affiliate and optimize the gathering of meaningful Multi-channel
engagement to impact business. Essential responsibilities include
developing non-personal or digital channel strategy, as well as
concentrating on operational implementation. The individual in
this role will be in charge of localizing initiatives by
understanding APAC and global strategies, and liaising with
various regional staff. Additionally, they will engage
cross-functional teams to enable valuable touchpoint generation by
assessing customer behaviors using Artificial
Intelligence.
Other key tasks:
Qualifications
Working at Novo Nordisk
At Novo Nordisk, we don’t wait for change. We drive it.
We’re a dynamic company in an even more dynamic industry, and we
know that what got us to where we are today is not necessarily
what will make us successful in the future. We cover the spirit
of experimentation, striving for excellence without fixating on
perfection. We never shy away from opportunities to develop, we
seize them. From research and development, through to
manufacturing, marketing and sales – we’re all working to move the
needle on patient care.
Contact
Kindly upload your CV to our online career page (click on
Apply and follow the instructions).
Internal candidates are requested to inform their line manager
when appying.
Deadline
Until the completion of recruitment.
Applications will
be screened on an ongoing basis, so you are encouraged to apply as
soon as possible.
We commit to an inclusive recruitment process and equality of
opportunity for all our job applicants.
At Novo
Nordisk we recognize that it is no longer good enough to aspire to
be the best company in the world. We need to aspire to be the best
company for the world and we know that this is only possible with
talented employees with diverse perspectives, backgrounds and
cultures. We are therefore pull to creating an inclusive culture
that celebrates the diversity of our employees, the patients we
serve and communities we operate in. Together, we’re life changing.
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