Advanced System Manager I

Department: DD&IT Development – Clinical Analytics Solutions

Are you passionate about managing IT systems and ensuring their seamless operation? Do you have extensive experience in service management and vendor coordination? We are looking for an Advanced System Manager I to join our team in DD&IT Development GBS Digital Data Streams Solutions. If you are ready to take on this exciting challenge, read more and apply today for a life-changing career. 

About the department
In DD&IT Development GBS Digital Data Streams Solutions, a part of DD&IT Development GBS, a portfolio of GxP, Financial & Business Critical applications are being managed and supported. These applications are among the most critical IT systems in Novo Nordisk supporting essential processes and being used 24x7 by thousands of users worldwide. Digital Data Streams Solutions works closely with line of Business, System managers, Quality Check (QC)/Quality Assurance (QA) and subject matter experts across the Novo Nordisk IT organization in Denmark and India. 

The position
As an Advanced System Manager I at Novo Nordisk, you will have the following responsibilities:

• Act as a single point of contact for all system and service-related matters, coordinating between System Owner, internal teams, external vendors, and other stakeholders.
• Establish and support the operation and maintenance of the Study Builder, CDW, and RLS Protect systems. Ensure the systems meet Quality & Compliance requirements as per company QMS procedures and regulatory guidelines.
• Supervise the day-to-day usage, processes, operation, and maintenance of the systems and establish expectations with the System Owner and manage the system accordingly.
• Manage the expectations of LoB and users concerning the use of the systems and ensure continuous improvement of processes surrounding the system.
• Maintain a close working relationship with Technical SMEs on all technical matters and manage the system budget and software licenses.
• Develop and negotiate vendor SLAs and follow-up on vendor deliveries and service targets.

Qualifications
To be successful in this role, you should have:

• Bachelors or Masters in relevant field with 10+ years of experience with IT.
• 5+ years of experience with service management, service delivery and/or operational vendor management or within operation and maintenance of IT systems (ITIL).
• Extensive knowledge and experience with regulatory requirements, including audits and inspections of GxP systems.
• Experience working in an Agile setup.
• Good knowledge of working with cloud technologies like Azure or AWS.
• Should possess global stakeholder management skills and excellent communication abilities, working effectively as a team player.
• Willingness to travel to Denmark for 3 months.
• Good to have experience in project management skills.

Working at Novo Nordisk
Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we’re working toward something bigger than ourselves, and it’s a collective effort. Join us! Together, we go further. Together, we’re life changing.

Contact
To submit your application, please upload your CV online (click on Apply and follow the instructions).
Apply Now!

Deadline
10 Dec 2024.
 

Disclaimer

It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organizations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid trainings. Be advised that Novo Nordisk does not extend unsolicited employment offers. Furthermore, Novo Nordisk does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.