Below are some examples of product complaints:

  • Your pen cannot dispense the medication, e.g. the pen´s push button is hard to press down
  • Your pen is leaking medication
  • Strange colour of the medication in the pen

As a pharmaceutical company, Novo Nordisk A/S must collect product complaints for surveillance of product quality and for potential reporting to authorities. 

  • Your contact information 
  • Which Novo Nordisk product you used (brand/trade name)
  • Batch number (found on the packaging or device)
  • A clear description of the product issue (what happened, when)
  • Whether you still have the product available (if yes, please keep it for 14 days in case we need to investigate it)
  • Photos can be very helpful for product appearance or device issues

Please note that Novo Nordisk registers information about the reported product complaints and side effects for the sake of patient safety and to comply with current legislation. Your personal data will be entered and kept permanently in the Novo Nordisk global safety database and will be treated confidentially. We are obliged to report information on product complaints and side effects to Health Authorities in accordance with current legislation.

Read more about how we process your data in the Notice of Personal Data Processing Related to Safety Information.

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