IT User Support professional

IT User Support Professional

Do you have a degree in IT and a first successful experience in user support? Are you looking for a varied role that combines hands-on support with collaboration across global teams and opportunities for growth? Join us in Brussels as an IT User Support Professional and play a key role in ensuring the smooth operation of IT systems, both in office and production environments. Keep reading to know more!

The role

The IT User Support Professional provides first-line technical support to both office and production users, ensuring seamless operation of hardware, software, and shopfloor IT systems. The role is critical to the site's daily IT operations, offering hands-on assistance with installations, troubleshooting, and user onboarding. The position involves close collaboration with global IT teams and offers opportunities for growth, particularly in OT systems and project-based work. Top 5 responsibilities:

• IT Systems Support & Maintenance: Provide first-line support for hardware and software issues, including installation, configuration, diagnostics, and troubleshooting of PCs, laptops, mobile devices, scanners, and printers.
• IT Asset & Lifecycle Management: Maintain an up-to-date inventory of IT assets; manage installations, updates, and hardware lifecycle. Support onboarding by preparing and delivering IT tools to new hires.
• Cross-functional Collaboration & Stakeholder Communication: Work closely with corporate IT, helpdesk services, and site teams to resolve incidents and roll out global policies. Participate in audits and ensure documentation and compliance standards are met.
• Manage the entire ticketing process (for incidents and requests) with daily reporting and status checks in accordance with SLAs. Record and monitor calls through the incident/problem management system while maintaining up-to-date historical records and associated documentation. Ensure timely updates and resolution of tickets.
• Stand-by Support Rotation: Participate in a rotating stand-by duty every three weeks, remaining available for urgent support outside working hours.

 Qualifications

• Degree in IT or related field with at least 2 years of experience in IT support, preferably in a manufacturing environment.
• Willingness to Participate in Stand-by Rotation every three weeks to provide urgent out-of-hours support.
• Technical Expertise in Windows OS (10/11), Office 365, basic networking (VLAN), Active Directory, and hardware troubleshooting.
• Strong Communication Skills in both French and English (Dutch is a plus) with the ability to collaborate with various stakeholders.
• Problem-solving & Teamwork abilities, with a flexible and proactive attitude to adapt to changing priorities.

About the site

End of 2024, Novo Nordisk acquired the manufacturing site Catalent Belgium SA. The site is now part of Novo Nordisk and has begun the transition to become a fully integrated Novo Nordisk manufacturing site. To advance the integration, the Brownfield Site Integration team for Brussels (BSI Brussels) has been established with the responsibility for local integration and capacity maximization in collaboration with the local team.

About Novo Nordisk

Novo Nordisk is its people. We know that life is anything but linear and balancing what is important at different stages of our career is never easy. That’s why we make room for diverse life situations, always putting people first. We value our employees for the unique skills they bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk is working toward something bigger than ourselves, and it’s a collective effort. Novo Nordisk relies on the joint potential and collaboration of its more than 63,400 employees. Together, we go further. Together, we’re life changing.

Contact

If you believe you are qualified, and are willing to take the challenge, please send your CV directly via our online application tool.

Application deadline

Please apply before  07/05/2025

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.