Storage and handling

PenMate® is a precision tool and should be handled with care. Avoid situations where your PenMate® can be damaged and keep it in the case whenever possible.

Your PenMate® is tough but could still get damaged, so handle it with care and protect it against dust and dirt when it is not in its case.


You can clean your PenMate® by wiping it with cotton wool moistened with ethyl or isopropyl alcohol. Do not soak PenMate with alcohol, wash or lubricate it, as this could damage the mechanism. Clean off dirt and dust with a soft brush.

Things to remember

Never try to repair a faulty PenMate®.

PenMate® must only be used in the way described in its instruction manual. We will not be responsible for any problems you have with the equipment if you have not followed the instruction manual.

Replacement of a faulty PenMate®

If you find that PenMate® is faulty, we will replace it if:

  • You return the pen where you bought it within a year of getting it
  • You enclose any documents you were given when you got the pen
  • We can inspect the pen and confirm that it is faulty

APROM ID# 1492. June 2010.