Storage and handling

NovoPen® 4 is a precision tool and should be handled with care. Avoid situations where your NovoPen® 4 can be damaged and keep it in the case whenever possible. You can also keep spare Penfill® and NovoFine® needles in the case.

Please read the leaflet in the Penfill® pack for details on how to store the cartridges and how long to keep them.

Your NovoPen® 4 is tough but could still get damaged, so handle it with care and protect it against dust and dirt when it is not in its case.

Cleaning and maintenance

NovoPen® 4 does not require any maintenance except cleaning.

You can clean your NovoPen® 4 by wiping it with cotton moistened with a mild detergent. Do not clean NovoPen® 4 with any solution containing alcohol and iodine tincture or any other similar solution or detergent containing chlorine. Do not put you NovoPen® 4 in water, as this may damage its mechanical system.

Clean off dirt and dust with a dry soft brush.

Things to remember

Never try to repair a faulty NovoPen® 4.

NovoPen® 4 must only be used in the way described in its instruction manual. We will not be responsible for any problems you have with the equipment if you have not followed the instruction manual.

Replacement of a faulty NovoPen® 4

Please contact your local health care professional if you experience problems with your NovoPen® 4.

All faulty pens will be inspected by Novo Nordisk to ensure high quality standards are maintained.

HQMMA/DV/1014/0067. November 2014.